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Frequently Asked Questions

What are your operating hours and contact details at Bloomable?

We are open weekly Monday - Friday from 8AM to 5PM and Saturdays from 9AM to 1PM. Please note that we do not deliver on Sundays or on Public Holidays.

Have a query you would like to talk directly to us about? Give our friendly Bloomable team a call on 087 231 0319 or email us at care@bloomable.co.za. Alternatively, send us a message via LiveChat (available bottom right of the webpage).

How do I go about purchasing on Bloomable?

We're an online marketplace so we require your order to be placed directly on our website. It is a very simple, easy 5 minute process, promise :)

Step 1. Find the product you wish to buy
Keyword search boxes are available to assist you with locating your ideal product, alternatively, you can search more specifically using the top menu.

Step 2. Add to cart
Found the product you want to buy? Click on Buy Now, then on the product page itself select your size option. From there simply click on Add to Cart. You will be directed to Your Shopping Cart whereby you can add any extras. To access the contents of your shopping cart at any time, simply click on the pink cart button at the top right-hand corner of the page.

Step 3. Check out
To proceed to payment, click on the pink Proceed to Checkout button to your right. You will be prompted to log in (if you're an existing customer) or register as I'm New to create a quick FREE account. This allows us to keep you updated by email notification. A simple 4 step process whereby you will add the recipients address, delivery date, the recipients details and a message to the recipient will follow. The final step to complete your order is chosing your payment method - Credit card, Snapscan or EFT - and follow the steps to complete payment. A complete order summary will display with all the details of your completed order. You will also receive all details by email as well.

Having difficulty with placing your order or the delivery address? Please call our helpline on 087 231 0319 or email care@bloomable.co.za for assistance.

What are my payment options?

Our payments options available at the end of Checkout are Credit Card (VISA, MasterCard & American Express), EFT and Snapscan. Please note that we DO NO ACCEPT International FOREX payments. Cash on delivery is also not accepted.

How much is delivery?

Our standard same-day nationwide delivery fee is R55. We also offer a premium delivery service, ZoomBloomTM Your Flowers in 2 Hours which is available between 9am - 3pm Mon - Fri in central CT, DBN, JHB & PTA. This fee is automatically calculated by our system depending on the delivery length.

Where do you deliver to?

We deliver nationwide to all major cities, towns and most rural areas.

Can I change my delivery address?

Our customer support team are here to help with delivery address changes. Please call our helpline on 087 231 0319 or email care@bloomable.co.za with your order number and the new delivery address. Please note that we do send your order to the closest partner florist in the delivery area so a change of address to a different town or city must please be requested asap, where possible, before delivery commences.

Can I cancel my order and how do I go about cancelling?

Please note that cancellations must be requested before delivery takes place. Please call our helpline on 087 231 0319 or email care@bloomable.co.za with your order number to cancel your order. We are also happy to move delivery dates if it simply a matter of the recipient not being available on the date of delivery.

How long does it take to process my refund?

Credit card refunds take between 5-7 working days to reflect and EFT's 1 working day once the refund has been processed.

How do I track my order?

An email notification will notify you as soon as your order has left the florist shop. Our florists have multiple deliveries so please expect the delivery time to be between 1 - 2 hours before delivery is actually made. If there are any issues with delivery we will notify you immediately. Our team is available on 087 231 0319 or by email care@bloomable.co.za if you have an enquiries.

What happens if certain flowers are not available?

If seasonal flowers are not available at the market our partner florist will substitute as close as possible. If there are any major changes our Bloomable team will contact you with other options.

How do I use my voucher?

If you have received a promotional voucher, a Redeem Voucher field is available just below the Grand Total on the shopping cart page.

Do you deliver to Hospitals?

Yes we do. Please note that hospitals do not provide vases on delivery so a vase will need to be included in your order purchase. When delivering to ICU, please note that they only permit food hampers, not fresh flowers into the ICU wards.

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